Personalized Feedback helps recruiters deliver clear, balanced, and helpful feedback to applicants who are not selected for a position. Using your team’s evaluations and the role’s requirements, the AI Assistant generates a rejection message that highlights the applicant's strengths and areas for improvement.
This feature is especially useful for maintaining a respectful and professional applicant experience - even when the outcome is not favorable. Personalized Feedback is multilingual and seamlessly built into the Feedback tab of the applicant’s profile.
Enable Personalized Feedback
Go to Settings > AI Assistant
Activate Personalized Feedback
Select which user roles should have access:
Admin
Recruiter
Hiring Manager
Reader
Custom
Optionally, write custom guidance in the text box to inform the AI about tone, style, or specific instructions
Click Save
Add the Evaluations in Job Edit View
To ensure high-quality AI-generated feedback, your job position must include clearly defined evaluation criteria.
Open the job edit view from Positions
Go to the Requirements tab
Under Job requirements, define:
Hard skills and Soft skills
Any relevant experience or certifications
These are used as the base for AI Skills Matching
Scroll down to Evaluation steps
Add evaluation steps such as:
Application review: Include skills like Experience in talent acquisition or Headhunting
Online or Interview: Add relevant questions and choose the input format (e.g. Yes/No or Rating scale)
Click Save and exit
✅ The more structured and relevant your evaluations are, the more accurate and helpful the AI feedback will be.
Evaluate the Applicant
Open an Application Card
Go to the Evaluation tab
Complete the evaluation steps by rating relevant skills or qualifications (e.g. recruiting experience, collaboration, communication)
Choose an overall impression: Not Qualified, Limited, Good, or Excellent
These scores form the basis of the AI-generated message.
Generate and Send Personalized Feedback
Navigate to the Feedback tab
Click Re-generate with AI next to the message field
Review the auto-generated message
Make edits if needed
Click Send or schedule the message for later
💡 Tip: The message is tailored to the applicant’s evaluation and the position’s required skills, ensuring consistency and transparency in rejection communication.
Common Issues
Issue | Solution |
AI feedback not available | Ensure evaluations are enabled and completed for that applicant. |
Feedback feels vague | Add specific job requirements and evaluation steps in the job setup. |
Skill ratings missing | Make sure all steps are filled out before generating feedback. |
Additional Tips
Use structured evaluations consistently across positions to get the most from this feature
Add job-specific context in the AI Assistant text box to fine-tune tone and content
Send feedback promptly after the decision to maintain a professional candidate experience